Refund & Cancellation Policy

When We Refund

Refunds are available only in these scenarios:

1. Service Failure (Our Fault)

• ADRITHM is unavailable for more than 24 consecutive hours due to our infrastructure failure
• We'll refund a pro-rata portion of your monthly subscription for the downtime period

2. Billing Error (Our Fault)

• Duplicate charges or incorrect amounts billed
• We'll refund the error amount immediately upon verification

When We Don't Refund

Refunds are not available for:

• Used credits: Once spent on AI generation, rendering, or publishing, credits are gone
• Change of mind: "I don't need this anymore" — no refund
• Ads not performing: Your ads underperformed, didn't get traffic, or had poor ROI — that's not our fault
• Poor results: ADRITHM didn't deliver results you expected
• Service cancellation: You cancel mid-month — you still owe through billing period
• Terms of Service breach: If you violate our Terms or Acceptable Use Policy, no refund

Cancellation

You can cancel your plan anytime from Settings → Billing. Cancellation takes effect at the end of your current billing cycle. You keep access through that date.

We will not bill you again after cancellation.

If you want a refund for used credits, we can't help — they're spent.

Chargebacks

If you file a chargeback with your bank without first contacting us, you violate our Terms of Service. We may suspend or terminate your account, and you forfeit any remaining balance.

Always contact support@adrithm.com first with billing disputes. We'll sort it out.